Privacy & Security Center

Together, we can identify and prevent fraud events.

Scam alert: Mechanics Bank will never ask you to protect your money by purchasing gold or other precious metals. Beware of scammers who are impersonating the Bank (or Government Agencies, or other businesses) asking you to convert your money to gold/precious metals and offer to pick them up from you (via courier or messenger) for safekeeping.

Security & Privacy Matter

The security of your personal information is our priority and we continuously work to protect your information and personal data. We use state-of-the-art security equipment and rigorous security protocols to protect against data breaches and intrusions into your personal information. We work to detect, prevent, and respond to security threats.

It's also important that we provide tips and tools that you can use to help protect yourself, your family and your business. Use the resources provided here to stay informed and educated. Together, we can identify and prevent fraud events.

Security when you bank

Nobody wants to become a victim of fraud. But the reality is that fraud is increasing. Our comprehensive suite of advanced security features and services help keep you protected, including:

Leading-edge security technology, data and analytics tools
Managing security threats 24 hours a day, seven days a week, 365 days a year
Encryption technology to help ensure that data passing between your computer and our web server is secure, plus firewalls and email security software
Frequent employee training on the best and latest security practices

Spot fraud! Recognize warning signs and red flags.

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Security however you bank

No matter how you choose to bank, you can rely on it being both convenient and secure.

Online banking: Bank knowing that all personal and financial information you exchange with us through online banking is secure.
Mobile banking: Protect your mobile device and identity from cyber threats when using the Mechanics Bank Mobile Banking app
ATM banking: Deposit, withdraw or check your balances at any Mechanics Bank ATM
Telephone banking: Securely manage your finances anytime, anywhere with just a phone call, 24/7

Discover how to protect yourself to stay safer online.

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Security features you control

Security and freedom to manage your finances securely and at your convenience, 24/7.

Keep your contact information up to date so we can contact you quickly if we see suspicious activity on your accounts
Sign up for Mechanics Bank Online Banking or the Mechanics Bank Mobile App to view and monitor account activity, 24/7
Set up Card Controls in Online Banking to protect use of your debit card

Add an extra layer of security and peace of mind with these fraud prevention tools

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Security for your Business

Fraudsters are increasingly targeting small and medium size businesses instead of large corporations. Why? Because many smaller businesses do not believe they will be a target and may lack the proper security measures to prevent an attack.

Mechanics Bank uses the latest in online security tools to help protect your accounts. However, you can help stay safe by understanding what to watch out for and how to protect yourself.

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Don't fall for it

Fraudsters and scammers don't ever rest. Whether through phishing emails, fake websites, or unsolicited phone calls, their tactics are designed to steal your personal information and hard-earned money. And while many of us inevitably face fraudulent communications, older Americans face a particular challenge.

Empower yourself with knowledge to help our elderly community stay safe in today’s digital world. By learning from these examples, you can play a crucial role in protecting seniors from online threats and scams.

How to report fraud

If you suspect fraudulent activity on your accounts, have been a victim of identity theft, if you receive a suspicious email, text or call that you think is from us, please contact our Customer Care at 800.797.6324, Monday - Friday 8:00am - 6:00pm PT and on Saturday from 9:00am to 5:00pm PT.

Report a lost or stolen credit card: Call 24-Hour Cardmember Service @ 800.558.3424

Report a lost or stolen debit card: Call Customer Care, 24-Hour Automated Service and select option 3 @ 800.797.6324

Report Identity theft or fraud: Follow these steps to help minimize any long-term financial impact

Remember: We will never call, email or text you to ask you to tell us your account number, password, social security number, debit/credit card number, PIN or other personal information.

Can You Spot a Scammer?

Every day, thousands of people fall for fraudulent emails, texts and calls from online scammers pretending to be banks. Some of these fakes are obvious, while others can be quite convincing. Think you can spot the scam? Test your knowledge and sharpen your skills by taking the #BanksNeverAskThat quiz, created by the American Bankers Association.